Saks Fifth Avenue in Bal Harbour, FL Closed now

Reviews about Saks Fifth Avenue

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  June 13, 2020, by Paulina Leon
  Good luck trying to speak with somebody with the slightest bit of appropriate and respectful customer service skills. First time I called I spoke with Robin, probably the most uncooperative and patronizing agent I've ever spoken on the phone with by making me feel like I was stupid for thinking they would actually have a dress "over three seasons old" because customer service had just told me the did. She proceeded to say "customer service doesn't know anything, they're some people in Ohio, and NO there is no way to find it or locate it anywhere else" "No, the dress is gone, that's it!" I've worked as a customer service rep and in hospitality, and I mean it when I say this woman is painful to talk to. Every other store will at least try to locate it somewhere else and apologize for the misinformation from customer service instead of bashing them. Due to her obvious lack of assistance and condescending comments, I had customer service try to call them this time with me on hold and now they have another agent by the name "Crystal" who now says that they actually have the dress and is ready to take my number down in case we get disconnected to make the purchase. After exchanging numbers I'm left waiting another 10 mins to never hear from her. Once I call "Crystal" she proceeds to tell me that she had only seen that the dress "appeared available on the system" but could not actually find it anywhere.... Ridiculous to be treated in such manner and waste so much time with them considering this is a high-end designer store, yet their customer service was literally the same as Walmart's.